Management

 There are 5 required proficiencies in order for you to build a successful dental practice.  Preconceived notions that clinical excellence and intelligence alone make you successful, is dated and long gone.

Required Proficiencies:

  1. Clinical excellence
  2. Management
  3. Marketing
  4. Team creation and management
  5. Leadership  

Fifty percent of your success depends on your clinical skills, the other fifty percent of your success depends on these proficiencies. 

 Sound and effective management (execution being the key) is the single most important business proficiency influencing the success or failure of your business.  Management provides direction to all business functions including marketing and the creation and management of your team. Management is not possible without leadership.  
 
IMH Dental Consulting helps you navigate and resolve the many common dilemmas faced by dental practices today.  Preventing problems, making key decisions, working with underperformers, and transitioning through change, are handled unobtrusively and with patience, caution, and resolve.

Sound management begins with infrastructure evaluation setting the stage for:

  • A culture founded on self management and accountability
  •  Mature and respectful communication (leaders and employees)
  • A business where systems must either be simple or robust depending on the size and stage of development of your practice
  • Systems run your business and people run the systems – if not, risk being at the mercy of employee turnover
  • Efficiency and structure – block booking and prep systems 
  • Excellent patient experiences; customer service as you know it, is not enough 
  • Creating loyal business partnerships; loyalty is thin, so how do you earn it from your patients and referrals? 
  • A business where technology is key for communication, education, accountability, patient convenience, and for staying relevant
  • A business with a constant focus on innovation – if you don’t stay relevant after you have become successful, you will comfortably and slowly grow stale and die off 

Business Metrics 

A common area of weakness in dental practices is the use of numbers to set direction, manage day to day operations, market the practice, drive performance, identify weaknesses and fix problems.  Many dentists believe they have been around for so long, that they can rely on gut instincts to run their practices instead of data. This overconfidence in their judgments and abilities is often at odds with reality.  The reality is that running a dental practice without the use of data and its analysis, is equivalent to treating a patient without records.  

Set your practice up for success by using metrics to identify trends, control costs, determine the success of your projects, and foresee risks.